Last Updated: 12/14/16

By ordering services from HisDesigns you are agreeing these terms & conditions.

Billing

All work is billed in 15 minute increments at an hourly rate with a minimum of 1 hour billed per invoice. All non-profit clients will be billed $50 per hour and for-profit clients will be $75 per hour unless a different rate is agreed on in writing or via email.

All work submitted to HisDesigns will be billable unless HisDesigns indicates otherwise by email or in writing.

Invoicing

Invoices will be sent via email in a pdf form unless a different format or delivery method has been agreed on. All invoices are due with in 15 days of the date on the invoice.

It is the client’s responsibility to make sure HisDesigns has their current email address and that their email account is working properly to accept emails from HisDesigns. All changes to a client’s contact information must be submitted in writing or via email. If a client does not receive an invoice because their email address does not work or is not current the client will still be responsible for any late fees that are added for late or missed payments.

Late Fees

Late fees will be added on the 16th day of the month for late or missed payments at the discretion of HisDesigns. Payments must be received by HisDesigns by the due date. Post marked payments by the due date do not count as on time unless they are actually received by the due date. Late fees will be added for each month a client has an outstanding balance. Late fees each month will be a minimum of $1.50 or 1.5% of the outstanding balance, or which ever is greater.

If a client does not receive an invoice because their email does not work or is not current they will still be responsible for any late fees added to their account.

If any account is past due HisDesigns reserves the right to turn off or disable the client’s web site until payment has been received. If any account is more then 2 months late HisDesigns will assume the account is dead and will remove the site from our servers. If HisDesigns removes a site from our servers the client will be billed 1 hour of time to upload your site and turn your account back on. If any account is more then 2 months late HisDesigns may turn the outstanding balance over to a bill collector. The client will be responsible for any and all fees related to collecting an outstanding balance which includes, but is not limited to, lawyer fees, court fees, and debt collector fees.

Projects

Projects can include but are not limited to: new sites, redesigns, maintenance requests, brochures, & custom programming.

Some clients may be required to sign a quote and submit a full payment before the project is started. If the client is not sent an official quote (in a pdf format) the client is to assume the quotes and terms sent from HisDesigns by email are binding. If HisDesigns does not agree to a specific project requirement by including it in an outline of services to be performed by HisDesigns it should be assumed that specific project requirement will not be done. Quotes or terms will always require an acknowledgement and/or payment by the client signifying that the client is accepting the terms before any work will be done.

Some clients will be allowed to pay in multiple payments. Some projects may be split in to two or more payments depending on the size and requirements of the project. When a project is split in to multiple payments all but the last payment are considered down payments or pre-payments. Down payments or pre-payments are used to pay for expenses that HisDesigns has incurred while quoting a project or to pay for resources that will be needed to complete the next step of a project. Therefore down payments or pre-payments are not usually refundable. If HisDesigns becomes unable to complete a project HisDesigns will refund a down payment or pre-payment for the amount that was not completed. If the project was not completed to the client’s specifications the client must provide written documentation stating what was not completed correctly. The client then must allow HisDesigns to attempt to make corrections. If HisDesigns can not or will not make documented corrections then a refund of a down payment or pre-payment may be requested by the client. The condition of not completing a project to the client’s specifications can only be true if the specifications where clearly documented in writing prior to starting the project. The remaining balance owed for a project will be due before final delivery of the project unless a different agreement is included in the project’s quote. Clients that pay in multiple payments rather then one payment HisDesigns may have to pay a $35 processing fee for each payment. HisDesigns will notify you in advance if we will need to add an additional processing fee. Processing fees are never refundable. Clients that want to pay in payments may be required to pay by credit card. HisDesigns will authorize your card for the full amount of the project’s estimated value and then bill the amount of each payment plus the additional processing fee at each step of the project. The client will be notified when each step is complete. When the final step is complete the client will have one week to respond, request changes and/or change the payment method for the final payment. If the client does not respond or change the payment method with in one week of being notified that the final step is complete their credit card will automatically be billed for the final payment. HisDesigns may alter the down payment, pre-payment, and credit card payment terms at any time depending on the project and its requirements. You will be notified in advance if anything changes which will be more restrictive or will cost more.

Once we have started a project you can request that we stop work at any time. You will only be billed for time spent up to that point. Down payments or pre-payments are not refundable unless HisDesigns becomes unable to complete the project.

A project is delayed by the client if the client takes longer than 1 week (5 business days) to provide requested information. If a project is delayed HisDesigns may request that the client pay for any work that has been completed before HisDesigns will proceed with the project. If project is delayed by the client additional time may be added to the project time line. For example if the client delays for a day that will add 2 days to the time line.

Projects totaling 10 hours or more will be allowed at least 2 hours of changes for free.

Consulting and planning may be billed extra. In person meetings will be billed at a minimum of 1 hour. Phone meetings will be billed in a minimum of 15 minutes. Time to retype or compile notes after in person or phone will be billed. All official communication still needs to be done or at least confirmed in writing, by email. In person meetings or phone meetings for new clients will only be granted after payment for the meeting is received up front or after project details have already been documented by the client.

HisDesigns is not financially responsible for any financial loses you may have suffered because of errors in completing a project.

Project Completion Times

All project completion times are an estimate only unless HisDesigns guarantees completion by a specific date in the project’s quote.

Web Site Projects

New Site Design consists of a custom design that includes a header graphic and navigation scheme. All designs are custom and if paid in full will not be reused with out permission of the client that the design was for.

Building a new Web site will include setting up of pages and features that were included in the quote or order. A page is considered to be about one page in word doc at 12 pt font size. Pages with more text than one word doc page may be billed extra to set up. All pages can include one extra image or photo. Photos will be provided by the client or by HisDesigns for an extra fee. Extra images can be added to a page for an additional fee. Page headers will be made from text and not from images unless it was included in the project’s quote or order. Data entry which includes but is not limited to setting up, events, products, gallery images, news articles or FAQs is not included in building the site unless included in the project’s quote or order.

All sites are built in to proprietary software called SuperSpinner that is on HisDesigns’ server unless agreed on in the project’s quote or order. Sites built in SuperSpinner are not portable like a traditional site. If a site needs to be moved to a different server for hosting, HisDesigns can put together a zip file of the pages for an hourly fee. All pages and links between pages will need to be rebuilt for the site to work properly on the new server. Most add-on features that have been built in to a site using SuperSpinner can not be moved. These features include but are not limited to event calendar, product pages, image gallery, news manager, guestbook, FAQs, discussion board and CMS. FTP access will not be allowed for sites that use SuperSpinner.

3rd Party Software

HisDesigns does not guarantee any 3rd party software. 3rd party software is any software developed by someone other than HisDesigns and can include but is not limited to WordPress, Joomla, Drupal, phpBB. If you have received a fixed quote for any part of your project the part of the quote that includes the 3rd party software will not be fixed. HisDesigns will make reasonable efforts to make sure that we stay with in the budget that we’ve quoted but often with 3rd party software there are issues that come up that require us to debug or customize their functionality.

Web Site Maintenance

All requests for Web site maintenance must be submitted by email. Please do not snail mail your requests to us. Please do not call to make requests. We don’t make this rule because we don’t like to talk to you. We make this rule because we deal with lots of work requests every single day and can not possibly remember everything you will tell us by phone. We also don’t want to have to retype requests sent by snail mail.

We bill in 15 minute increments with a 15 minute minimum per invoice.

Hosting

Hosting fees are dependent on which hosting plan you choose. By default all hosting plans will be billed annually. Hosting plans go from 12:00 midnight on the first day of the month to 12:00 midnight on the last day of the month. Your payment will always be due on the first day of your anniversary month. All sites hosted with HisDesigns will be subject to late fees and collection methods laid out in the Late Fees section of these terms. Paying for your hosting yearly means you agree that no refund, partial or full, will be made at anytime during or after the contract period unless HisDesigns becomes unable to provide service. Any hosting plan that is 2 months over due will be considered dead and your site will be removed from our servers.

All annual hosting plans will be invoice one month prior to their renewal date. Any hosting plan that has not paid by the due date on the invoice can be shut off with out any notice. Any hosting plan that is 2 months over due will be considered dead and your site will be removed from our servers with out any notice.

Hosting fees are only refundable under 2 conditions. If we have verified that your site was down on 2 computers (usually yours and mine) at the same time for more than 1 hour. The refund rate is the Hosting Rate divided by the number of days in the hosting plan, then multiplied by the number of days we were able to verify that the site was down. It is also refundable if for some reason HisDesigns is no longer able to provide service.

HisDesigns is not financially responsible for any financial loses you may suffer because of server down time.

Domain Names

All requests for domain name registration must be submitted in writing or by email. Domain name registration is not refundable unless HisDesigns did not register the correct domain name. All domains registered through HisDesigns are registered through Agkura Domains which is an open srs reseller account that HisDesigns owns. All domains will be registered under HisDesigns’ main account unless other accommodations are requested.

All domains will be invoiced at least one month prior to their renewal date. Any domain renewal fees that have not paid by due date on the invoice may be shut off with out any notice. There is a 30 – 40 day grace period on domain (which depends on the type of domain) where they can be renewed at regular price. After the 30 – 40 day grace period there is an other 30 – 40 period where a domain can be redeemed for $150. The redemption period is not guaranteed and it is dependent on the type of domain. It is best not to ever let a domain expire. The grace and redemption periods are rules put in place by the domain registries and they can not be changed by HisDesigns….no matter how much we like you.

Service Renewals

Service renewals includes, but is not limited to, domain registration, hosting, search engine submissions, and ssl certificates. All service renewals will be billed at least one month prior to the renewal date. Any service renewal that is not paid on time may be turned off until payment has been received. HisDesigns is not responsible for any financial loss you may suffer as a result of allowing services to expire.

Refunds

Design work is not refundable unless we did not design to the specifications that we had agreed on. Because design work is subjective it is impossible for HisDesigns to guarantee that a client will be 100% happy with the design work. HisDesigns will make every effort to make corrections or changes to design work based on the client’s feed back. If changes are requested by the client that were not in the original specifications HisDesigns will bill for the changes if they go over the time allowed for changes in a quote or order.

Hosting fees are only refundable under 2 conditions. If we have verified that your site was down on 2 computers (usually yours and mine) at the same time for more than 1 hour. The refund rate is the Hosting Rate divided by the number of days in the hosting plan, then multiplied by the number of days we were able to verify that the site was down. It is also refundable if for some reason HisDesigns is no longer able to provide service.

Domain registration fees are not refundable.

Search engine submission fees are not refundable.

Acceptable Use

HisDesigns is a Christian organization and will not tolerate any pornographic, hate or questionable material. HisDesigns reserves the right to censor all material and to determine if it is appropriate to be on our servers. If any pornographic, hate or questionable material is found your site will be taken down immediately. You will then be given 24 hours to remove all such material. If the pornographic, hate or questionable material is not removed with in 24 hours HisDesigns will remove it by erasing your whole site. If the material shows up on your site a second time your site will be taken down permanently. Since HisDesigns leases our servers from an other company we also have to answer to their acceptable use policy. If the company HisDesigns leases its servers from reports any pornographic, hate or questionable material HisDesigns will take down your site permanently without warning. HisDesigns will not be responsible for any financial loses you may suffer and you will not be refunded. There will not be any exceptions made. If you have a guestbook or any other feature that will allow your visitors to write to your pages or store data on the server, I would recommend monitoring it very closely. If you have content that you are not sure about we suggest that you ask us our opinion before posting it to your web site.

If you have any questions about any of these terms please Contact Us.

These terms are subject to change with out notice.